This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our website www.theorganikcoffee to you. Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
By using this website to order products online you are deemed to have read and accepted these terms.
OUR CONTACT DETAILS
TheorganiKcoffee
Van Son Tinh Phat JSC, 93 Tran Nao St, Dist 2, HCMC
Phone: 0919991088
Email: quyen.nd@theorganikcoffee.com
PRIVACY POLICY
When you order a product from theorganiKcoffee, we need to collect certain information from you; your name, email address, the delivery address & your phone number. This information is then used to process your order and it allows us to contact you to notify you of the status of your order if necessary.
We do not store credit card details nor do we share customer details with any 3rd parties
Theorganikcoffee send regular email updates to customers to let you know about new products as they arrive or special offers and promotions relating to the company. If you do not wish to receive this information you can simply email us at quyen.nd@theorganikcoffee.com and put the word ‘REMOVE’ in the subject header.
PAYMENTS
When you purchase through our website you will be charged in full for the products. Payments are processed through PayPal, where you can either pay directly from your PayPal account or by Credit / Debit card.
You can also phone your order through to TheorganiKcoffee on 0919991088, as long as you are already set up on our dedicated payment system.
DELIVERIES
Coffee Beans: Generally if your order is placed in the morning we will try to get it to you the next day. We aim to deliver all orders within 48 hours.
Coffee Machines: Although we will do our best to send all machines out to you within 48 hours of ordering, please allow 28 days for delivery.
CANCELLING OR CHANGING YOUR ORDER.
Once you have placed your order you will be issued with an order number via email confirmation, please quote the order number in any further communications.
If you wish to cancel your order, providing it has not already been despatched, we will simply refund your money. It is important that you notify us as quickly as possible – please email quyen.nd@theorganikcoffee.vn or call us on 0919991088. Orders cannot be cancelled once they have been dispatched.
Similarly, if you wish to amend an order, please contact us as soon as possible. Again this will only be possible if your order has not already been despatched.
RETURNS
TheorganiKcoffee are committed to providing you with the highest quality products.
If however you are dissatisfied with a product you have purchased it can be returned to us, providing it is not more than 7 days since you received the goods. You will only receive a refund for cases of coffee that have not been opened and for accessories that are in a saleable condition. You will be responsible for the costs of returning the goods to us.
If goods are faulty, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 30 days of receiving the goods. Please contact us via email quyen.nd@theorganikcoffee.com or call us on 0919991088 to arrange suitable collection/shipping options.
Although faulty coffee machines will ultimately be dealt with directly by the manufacturer, so that we can facilitate you sorting the problem, please contact quyen.nd@theorganikcoffee.vn or call us on 0919991088 in the first instance.
This will not affect your statutory rights.
PAYMENT
We accept payments via PayPal, Visa, Mastercard.
COMMENTS/COMPLAINTS
We always appreciate your feedback and will respond to your comments as quickly as possible. Please contact us at quyen.nd@theorganikcoffee.com call us on or write to us at:
TheorganiKcoffee
Van Son Tinh Phat JSC, 93 Tran Nao St, Dist 2, HCMC
Our customer service team can be contacted from 9am – 5pm Monday to Thursday, and from 9am – 4pm Friday. A 24 hour answer machine is also provided should you wish to contact us outside office hours.